Trust Neuwest to Protect, Secure and Support Your Technology.

Welcome to Neuwest Technology Solutions, dedicated to providing reliable IT solutions and support to small & medium business since 2001. Out experience and vendor partnerships ensures that your will get everything you need from your IT outsourcing and cloud services provider.

Professional IT process is complex… You are the expert at YOUR business. You Need to Focus on INSIGHT, Not the IT process. Let NEUWEST be the experts of your IT and internet needs. What Makes Us Different:

 

Proactive Services

  • Your IT Partner, Not Provider
  • We understand why your critical business services are so important to your daily operations. Our program is based on network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business. Our proactive approach can prevent many network failures from ever happening. Combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

Program Features

24x7 Advanced Performance Monitoring

ensures all of the critical network devices that comprise
your small business network are healthy and functioning reliably and optimally

Scheduled Preventative Maintenance

ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security

Monthly account management

dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you

Security Management

uses properly designed and implemented security solutions to keep your business protected

Patch Management

ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to
optimize performance and minimize security risk

Network Operations Center

Our NOC team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure

Managed Services

  • A TRUE IT PARTNERSHIP
  • Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely.

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal IT department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects

of your network are covered: security, data protection applications and hardware.

  • Managed Services+
  • Managed Services+ builds upon our managed service offering by including your IT Hardware infrastructure as a services. Reducing your capital outlay into a predictable operating expense that includes all services, support, warranty and replacement for non-working devices. Your IT infrastructure can grow with your business.

Program Elements

Layered Approach

 

 

Proactive Server

•          24×7 Advanced Performance Monitoring

•          Key Application Maintenance

•          Microsoft and 3rd Party Patch Management

•          Scheduled Preventative Maintenance

 

Proactive Workstation

•       Microsoft and 3rd Party Patch Management

•       Scheduled Preventative Maintenance

•       Availability Monitoring

 

 

Proactive Backup

•       Backup Deployment and Configuration

•       Backup Performance Monitoring

•       Data backup offsite to secure and compliant facilities

•       Scheduled Backup Jobs

 

Proactive Support

•       Quarterly Network Health Review

•       Business planning and strategy consulting

 

Proactive Security

•       Anti-Virus Monitoring and Management

•       Perimeter level mail Monitoring and Management

 

Proactive Network

•       Router/Switch/Firewall Performance Monitoring

•       Ongoing core network preventative maintenance

Fully Managed IT Program Elements

PrProgram Features

24×7 Advanced Performance Monitoring

Ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.

 

Scheduled Preventative Maintenance

Ensures that your servers, PCs and other vital network devices function optimally, improving reliability and security.

 

Monthly Network Health Review

Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.

Security & Backup Management

Uses industry best practices to keep your environment secure, protected and available.

 

Real Time Optimization

Keeps your infrastructure optimized through our NOC enterprise-class technology—critical issues are identified, reported, and resolved in real time.

Unlimited Remote and Onsite Support

Ensures the utmost in business stability and reliability—your single monthly price covers all network, server and workstation support.

 

    Managed Server

    • 24×7 Advanced Performance Monitoring
    • Server Configuration Management
    • Key Application Maintenance
    • Microsoft and 3rd Party Patch Management
    • Real Time Server Optimization
    • Scheduled Preventative Maintenance

    Managed Workstation

    • 24×7 Advanced Performance Monitoring
    • Workstation Configuration Management
    • Microsoft and 3rd Party Patch Management
    • Real time Workstation Optimization
    • Scheduled Preventative Maintenance
    • Managed Network
    • Firewall Management & Maintenance
    • Router/Switch Performance Monitoring

    Managed Backup

    • Backup Deployment and Configuration
    • Backup Performance Monitoring
    • Backup Software Updates
    • Scheduled Backup Jobs
    • Data Center Replication & Disaster Recovery Planning

    Managed Support

    • Monthly Network Health Review
    • Unlimited Network, End-user and Network Support

    Managed Security

    • Anti-Virus Monitoring and Management
    • Anti-Spam Monitoring and Management
    • Regular Vulnerability Scan & Reporting

     

      Multi-Currency Support

      CloudWorkspace | Desktop as a Service

      Whether you are a startup, have a distributed workforce, want to minimize your IT infrastructure, Neuwest’s CloudWorkspace Desktop as a Service can put your computing infrastructure in the cloud, run all of your applications and provide your users the same secure desktop experience whether in the office, at home or on the go, with ease.

      • Readily enable your workforce (local or global) to have secure access to business-critical Windows apps and company data from any device to ensure their continuous productivity from any location.
      • Readily enable your workforce (local or global) to have secure access to business-critical Windows apps and company data from any device to ensure their continuous productivity from any location.
      • Cost control tools for optimizing cloud resource demands: automatically power VMs on and off as needed to match end-user demand, or even schedule VM uptime in advance based on pre-set schedules.
      • If you’re going to allow your employees to work from home (or anywhere), make sure they are accessing their company data securely. Prevent an unwanted data breach by keeping sensitive data in the cloud, while allowing employees to work from any device.

      Messaging, Productivity & Communications

      As A Microsoft Silver Cloud Partner, Neuwest delivers Best-in-Class Email & Productivity Solutions based on the Microsoft 365 solution offerings and leverage Microsoft’s as well as 3rd party tools to enhance the experience for you.

      E-mail & Calendaring

       Office Suite, File Storage & Sharing, Teams, Teams Calling and more…

      Use our software to manage your business email signatures.

      Microsoft Office 365 email signatures

      Microsoft Office 365 email signatures

      Microsoft Exchange email signatures

      Email Disclaimers

      Specify an email disclaimer to be appended to all emails leaving your company.

      Mobile Email Signatures

      Include your professional email signature on all emails, from any device.

      Email Signature Management

      Mail Signature Management gives you complete control over your company email signatures. Design an attractive and professional email signature and ensure that it is included on every email leaving your company, even those sent from mobile devices!

      Include your company’s

      branding and correct personal details on every email.

      Email Advertising

      Include targeted messages on every email. Create more opportunities.

      Centralized Management

      Control all email signatures from one central database.

      Complete Creative Control

      Begin with a template, or start completely from scratch.

      Carrier Services Voice, VoIP & Internet

      Neuwest provides Voice, VoIP & Internet services nationally as we have access to over 130 carriers and all solution types available in the market. Whether you need internet for your office, disperse offices, chain of retail stores, failover services, better features or just better pricing, contact us today!Neuwest provides Voice, VoIP & Internet services nationally as we have access to over 130 carriers and all solution types available in the market. Whether you need internet for your office, disperse offices, chain of retail stores, failover services, better features or just better pricing, contact us today! Carrier Spotlight (RingCentral Services)  RingCentral Partner Information 

      Managed Backup & Data Protection

      What would be the cost to your business if you lost your critical data?

      What would be the cost to your business if you lost your critical data?o What would be the cost to your business if you lost your critical data?Being able to recover and restore data quickly and easily isn’t an option anymore, it’s a requirement. Our Data Security and Backup solution ensures your business isn’t negatively affected by unwanted loss.

      Key Features

      Delta level technology means never having to do another full backup, drastically reducing the backup time, storage space, network traffic, and workload of your servers.

      Recover Your Data to Dissimilar Hardware Can perform a bare metal restore of your data to dissimilar hardware. You don’t have to worry about purchasing that new server anymore.

      Virtual Server Support

      Backup your virtual servers with the same software that you use to back up your physical servers.

      Fully Managed System

      We monitor the software to ensure it is always working, and will act immediately if there is an issue.

      Supreme Flexibility

      Recover your data from nearly any point in time, whether it is just one file or a full restore. 

      Full Transparency Through Reporting Wide range of detailed reports are provided monthly to ensure that you know what is happening and that you can breathe easy knowing that your data is protected.

      Benefits of a Managed Backup

      Low Cost of Ownership

      A fully managed data backup and restore solution for the same or less than a capital purchase that you have to manage yourself.

      Reduce Your Day-to-Day Operating Costs

      While most solutions require full backups periodically or in some cases daily, our solution only requires an initial full backup then from that point stores only incremental file changes. Saving you money in storage space, data transfer costs and server load.

      Ensure Business Continuity

      Backup your most critical business applications to ensure that you can get quick access to restore systems that would have the most impact to your day-to-day operations if they were down.

      Detailed Reporting Information

      No longer will you be unsure of how well your data is protected. We will provide you with reports monthly that let you know that your data is safe!

      Total Peace of Mind

      Thanks to centralized management and monitoring by our NOC team, you can rest assured that your business data is safe and being handled by experts. Which means you can focus on your business.

      Safeguard Business Information

      Since the solution takes backups in terms of changes, you will be able to recover files, even older revisions.

      Increase Productivity and Decrease Downtime

      With our rapid restore capabilities, we will minimize the costs associated with lost productivity and downtime.

      Password Management

      Secure passwords are essential for keeping sensitive data and key IT systems safe from hackers and other threats.

      If you’re re-using the same passwords across multiple accounts, or you don’t know who has access to which systems, your whole business could be at risk.
      Help eliminate that risk with our easy-to-use password management service.

      ONE PORTAL FOR ALL YOUR PASSWORD NEEDS

       

      Save time with instant credential insertion—no more remembering lists of passwords

      Centrally control employee access to systems, so only those who should be on critical systems have access to them

      Easily terminate access to all systems following an employee’s departure & Track and record all system access to help meet compliance audit requirements

      Password Reset

      Password resets, now in the blink of an eye Avoid password frustration and get back to work faster.
      WHAT IS BLINK? Blink is a mobile app your staff can download to their Apple® or Android® devices that lets them quickly and easily reset their own work and office credentials.
      Blink can automatically detect when someone is locked out of their account. When that happens, the user immediately receives a text guiding them to the Blink app. From there, they just follow the simple instructions to reset their password. They’re back up and running in about a minute—without having to call us or submit a support ticket.

      Warranty & Extended Warranty services 

      24×7 coverage for your essential technology infrastructure.

      Global Elite™ coverage is designed to dramatically reduce risk associated with running out-of-warranty equipment in your business. Ensure that your business can continue to operate in the event of a catastrophic system failure.

      Service Details:Service Details:24×7 service desk with immediate parts dispatch11,000+ customers, 300,000+ parts, 160+ warehouses globally, 1,000+ employees4-hour on-site support in Australia, New Zealand, Canada, the USA, and the UKGlobal Elite™ BenefitsOur service plans are designed to provide comprehensive support for your business.Broad Coverage

      • Comprehensive coverage across all major vendors     
      • Mitigate risks associated with out of warranty hardware
      • Increase useful life of fully functional equipmentCost Savings     
      • 30-50% reduction in costs despite enhanced service level
      • Instant, automated activation of coverage     
      • Simplified co-termination of coverage, even across multiple vendorsWorld-Class Service
      • Instant, 24×7 phone + email support with US-based help desk
      • Trusted by the world’s leading enterprises
      • 4-hour on-site service (where available)Two service levels available:Global Elite™ Express for fast on-site service in 4 hours Global Elite™ Standard for economical next business day service
      • All service level agreements include: 24×7 Help desk support with average answer time of 12 seconds 24×7 Immediate access to highly knowledgeable technicians All parts and labor included
      • Infrastructure Serviceso Structured Cabling & Low Voltage Serviceso WiFi Implementationo Surveillance & Physical Security Services
      • [Website & Application Services (mostly existing content)o Domain Registration Serviceso SSL Certificateso Website Security

      Fully Managed IT Program Elements

      OOptions

      A La Carte Services

       

      IT Support Essentials

      Having trouble keeping track of your IT assets? Wish you had a better way to get faster support? This is the answer for you.

       

       

      Professional Monitoring

      There is no better way to know what is going on in your IT environment and therefore, no better way to speed up recovery when an issue occurs.

       

       

      Patch Management

      Never worry about having your patches up to date again. Let the experts ensure that your Windows and non-Windows patches are at a secure level.

       

      Managed Anti-virus

      Total desktop security solution including Anti-Virus, Anti- Malware, Hosted Intrusion Protection.

       

       

      Managed Mail

      80% of all virus are delivered via email. This service offers perimeter protection preventing unwanted email and spam from reaching your network or users.

       

       

      Managed Backup

      Ensure business continuity through scheduled backup of critical data and restoration in the event of data loss. Apply industry best-practices for the protection of your data against loss through regular on-site backup.

       

       

      Supplemental IT Services

      Your technology and support needs to be as flexible as your IT Team, so we developed our Supplemental Services support program. The supplemental program allows you to customize your support and service needs directly related to your critical business services,  internal expectations and end user needs, all at a cost effective  price.

      CONTACT US TODAY FOR A CUSTOMIZED QUOTE!

       

       

      • Flexible and Customized solutions allow you to select and combine only the services that meet the specific needs of your team either in a single office or across multiple locations.
      • Our Network Operations Center Our Network Operations Center is available to assist your team with support needs, delivering support remotely for quicker mean time to resolution.
      • Control Your IT Costs by increasing efficiency with enhanced proactive network insight and the ability to be alerted to potential issues before they occur and utilizing automation on routine daily activities.
      • CIO Level Information delivered on any of the network areas you require deeper ongoing insight and reporting into.

      Website Development

      We are technology people with a deep understanding of business needs and the web and mobile opportunity. We begin by understanding your specific needs, and then work with you to craft and execute a strategy.

      Application Development

      To meet business needs, leaders must align with an application development services partner that possesses a quality approach to delivering consistent results and the expertise required to drive successful outcomes.

      Email Marketing

      Turn website visitors into email subscribers by adding a sign up form to your website. Make a great first impression with a welcome email that’s automatically sent to people who sign up.

      Internet Marketing

      We are full Internet marketing and Search Engine Optimization (SEO) services company offering results-driven services and exceptional customer support to achieve your goals.

      Web Hosting Services

      No matter if you are just starting your new project or you want to move an existing website you will enjoy a smooth and easy initial setup with the latest & best technology used. Databases stored on faster disks.

      Social Media Services

      We specialize in social media marketing services that work within a business’s niche, budget, and expectations. Let us handle your business social media management; you get back to doing what you do best.

      A La Carte Services

      Your technology needs to be as flexible as your business, so we developed our a la carte IT support program. The a la carte program allows you to customize your support and service needs directly related to your critical business services, all at a cost- effective price.

      This offering allows you to select individual services that meet specific needs within your business. You may not need a fully outsourced IT department, but everyone needs to avoid viruses, backup failures, and wasted time on emails you should have never received.

      Simply work with us to determine what services make sense for you, and we’ll ensure that you have a solution tailored to your needs. You know your business better than anyone, so we put the decision and purchasing power in your hands!

       

      Secure Network:• Secure Network:We can ensure patches and antivirus updates for your PCshave been installed, prevent spam from reaching your network reducing the likelihood of your network being compromised.

      Protected Business Information:

      Data backup services provide peace-of-mind knowing all critical business and customer data can be quickly restored.

      Spend More Time Working:

      We can be your networking watchdog, enabling you to focus on your core business activities instead of managing a network or its problems.

      Be Compliance Ready:

      Flexible

      Select and combine only the services that meet the specific needs of your business

      CIO Level Information

      • Delivered to you monthly on any of the services purchased
      • It’s not enough to just have the service, if you don’t know how well it is working for you

      Network Operations Center

      • Available to assist with all your support needs
      • Delivers support remotely
      • Actively monitors your systems for critical failure

      Control Your IT Costs

      • Buy only what you need when you need it