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Welcome to Neuwest

MANAGED SERVICES COMPARISON 2024

Plan, Invest, Save

Let’s build a plan that works for YOU

Neuwest Technology offers managed services packages to meet organizational needs of all sizes. All of our packages come with industry-exceeding standards. From there, you select the upgrades that best meet your needs and budget.

STEP 1

SELECT YOUR MANAGED SERVICES PACKAGE

OUR COMMITMENT TO YOU

On-site On-Time Guarantee
Make Things Right If We Fall Short
Meet Service Level Agreement
3rd Party Security Audits to Ensure We
Information Privacy

BASIC

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ADVANCED

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PREMIUM

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SUPPORT

Onsite Support Monday—Friday 8:00am EST—5:00pm EST
Unlimited Help Desk Monday—Friday 8:00am EST—5:00pm EST Unlimited Help Desk 24x7 Additional*
After Hours & Weekend Support Unlimited Help Desk 24x7 Available for Additional Cost
Holiday Support
Emergency—Remote Response Time
Emergency—Onsite Response Time
Block Hours
Small Projects*
Dedicated Onsite Resource*

BASIC

$150/Hr. (2-Hour Min.)
Neuwest Pricing
On-Site: $275/Hr. 4-Hour Min. + Trip Fee, Remote: $68.75 Per 15 Min. (30 Min. Minimum)
On-Site: $390/Hr. 8- Hour Min. + Trip Fee, Remote: $100 Per 15 Min. 2-Hr. Min.
4 Hours or Less
As Available
10 x $175*

ADVANCED

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On-Site: $390/Hr. 8- Hour Min. + Trip Fee, Remote: $100 Per 15 Min. 2-Hr. Min.
2 Hours or Less
Same Calendar Day
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PREMIUM

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24x7 Help Desk Incl.Neuwest Pricing
24x7 Help Desk Incl.Neuwest Pricing
On-Site: $390/Hr. 8- Hour Min. + Trip Fee, Remote: $100 Per 15 Min. 2-Hr. Min.
1 Hour or Less
Same Calendar Day
Neuwest Pricing
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PROACTIVE ACCOUNT MANAGEMENT

Weekly Tech Tips
Weekly Cyber Security Awareness
Payment & Invoice Portal
Dark Web Monitoring Report
Annual Telecom & Vendor Services Audit
Technology Business Reviews
Monthly Executive Summary Report
Quarterly Security Assessments
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PROACTIVE MONITORING & ALERTING

24x7x365 Alerting
Scheduled Preventative Maintenance
Patch Management—Microsoft, Adobe, Mozilla, Java, Google Chrome, etc.Payment & Invoice Portal
Automatic Escalation of Alerts
Secure Remote Access
Firmware Updates
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TECHNICAL SERVICES

Support & Fix Computer, Server and Network Issues
Adding/Move/Change Users
White & Black listing in Spam Filter
Microsoft 365 Support and License Management
Install of New Hardware*
Install of Software*
Software & Hardware Upgrades*
Mobile Phone & Phone System Support
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STEP 2

SELECT YOUR CYBERSECURITY PACKAGE

CYBERSECURITY

2FA/MFA
In & Outbound Email Spam Filtering
User Training
Phishing Simulation
Password Vault
Application Control
Web Gateway & Security
Multi-Engine Proxy Scanning
Anti-Ransomware
Computer Encryption
O365 Defense
Ring-Fencing
SIEM
Governance, Risk and Compliance
MDR/SOC (365 Requires SOC to activate 365 defense)
Email Encryption
Site to Site VPN
Mobile Device Management (MDM)
VPN for Mobile

ESSENTIALS

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ADVANCED

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PREMIUM

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STEP 3

SELECT YOUR DATA BACKUP PACKAGE

DATA BACKUP PACKAGES

Computer Data Backup
Server Data Backup
Office 365 Data Backup
BDR Backup
Disaster Recovery Plan
Additional Storage for Data Backup
Additional Storage for BDR Backup
Test Restore from Backup

ESSENTIALS

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ADVANCED

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PREMIUM

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STEP 4

SELECT YOUR SITE SERVICES PACKAGE

SITE SERVICES PACKAGES

Firewall with IDS/IPS
Dark Web Monitoring
Power Management
Network Monitoring and Alerting

ESSENTIALS

Neuwest Pricing
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ADVANCED

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PREMIUM

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Calculator

Find out for yourself the estimated cost you’ll be paying for our managed IT services… Try our pricing calculator below.

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CORE VALUES

Do the Right Thing

Integrity is paramount in creating a successful business venture. In every decision, we take an honest look at what it means to our clients, employees and vendors. We hold ourselves to the highest ethical standards and look for these same qualities with whom we do business.

Take Ownership

We accept responsibility for all of our actions. We demand excellence in ourselves, in everyone we associate with, and in everything we do. Only the highest quality products and services are acceptable for our company and clients.

Be Versatile and Agile

We focus on the future, looking for the smartest ways to improve our services, develop new markets, and express flexibility as new ideas and technologies come to the forefront.

Be Respectful

We respect every individual we encounter, whether a client, employee, partner or competitor. We always treat others as we wish to be treated.

Do What You Say

When we make a promise, we keep it. We expect the same
from our employees, clients and partners.

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