neuwest.net

Managed Services

Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. 

A TRUE IT PARTNERSHIP

Managed Services 

Total IT support and management for a fixed monthly price – it’s that simple. We provide all of the benefits of an internal IT department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware. 

Managed Services+ 

Managed Services+ builds upon our managed service offering by including your IT Hardware infrastructure as a services. Reducing your capital outlay into a predictable operating expense that includes all services, support, warranty and replacement for non-working devices. Your IT infrastructure can grow with your business.

Fully Managed IT Program Elements

24×7 Advanced Performance Monitoring

Ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.

 

Scheduled Preventative Maintenance

Ensures that your servers, PCs and other vital network devices function optimally, improving reliability and security.

 

Monthly Network Health Review

Dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.

Security & Backup Management

Uses industry best practices to keep your environment secure, protected and available.

Real Time Optimization

Keeps your infrastructure optimized through our NOC enterprise-class technology—critical issues are identified, reported, and resolved in real time.

Unlimited Remote and Onsite Support

Ensures the utmost in business stability and reliability—your single monthly price covers all network, server and workstation support.

Micro-Basic

Designed for Micro Start-ups, Solo-preneurs and those <10 and new to managed services. A great starting point

  • Information Privacy
  • Unlimited HelpDesk M-F 8×5
  • Weekly Tech Tips
  • Emergency Response Time Remote | 4 Hrs or less
  • Emergency Response Time On-Site | As Available
  • Dark Web Monitoring
  • Annual Telecom & Vendor Services Audit
  • Vendor Contract/Services Management Platform
  • Annual Technology Reviews
  • 24x7x365 Alerting
  • Patch Management
  • Microsoft 365 Support & License Management
  • NextGen Antivirus
  • Password Manager
  • Computer Backup
  • Microsoft 365 Backup
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Basic

Basic Managed IT Services that include  improved security, Remote Support Services and On-Site services are additional

Micro-Basic Services Plus

  • Emergency Response Time Remote | 4Hrs or Less
  • Emergency Response Time On-Site | As Available
  • Dark Web Monitoring
  • Weekly Tech Tips
  • Dark Web Monitoring
  • Scheduled Preventive Maintenance
  • Automatic Alert Escalation
  • MFA Management
  • Email Spam Filtering Inbound/Outbound
  • User Training
  • Password Manager
  • Application Control
  • Web & Gateway Security
  • Data Backup
  • Firewall IDS/IPS
  • Power Management
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Advanced

Includes an Advanced Security Stack Remote & On-Site Services (8×5), Preventive Maintenance, Automated Alert Escalation, Encryption, Application Ringfencing and much more…

Basic Services Plus

  • On-Site Support Included
  • After Hours & Weekend Support
  • Emergency Response Time Remote | 2Hrs or Less
  • Emergency Response Time On-Site | Same Calendar Day
  • Small Projects
  • Cyber Security Awareness
  • Semi-Annual Technology Reviews
  • Executive Summary Reports
  • Quarterly Security Assessments
  • Custom Alerts Available
  • Secure Remote Access
  • Firmware Updates
  • Support & Fix Systems & Network Issues
  • Add/Move/Change – Users
  • Enhanced Spam Filter Management (White&Blacklists)
  • Hardware Install*
  • Software Install*
  • Software & Hardware Upgrades*
  • Computer Encryption
  • Application RingFencing
  • Office365 Backup
  • Network Monitoring & Alerting
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Premium

Full Security Stack, Remote 24×7 & On-Site Services with 24×7 Emergency, Compliance & Cyber Risk Management, Data Backups, Recovery Planning, Incident Response Planning and more…

Advanced Services Plus

  • Emergency Response Time Remote | 1hr or Less
  • Emergency Response Time On-Site | Same Calendar Day
  • Quarterly Technology Reviews
  • Available SEIM
  • Governance, Risk & Compliance
  • MDR/SOC
  • Email Encryption
  • BDR Backup
  • Disaster Recovery Plan
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Add-On Options and Al-a-Carte Services are Available to Customize for Your Business’ Needs

*Periodically We Update Plans to Improve Deliverables. Please Contact Us if You Have Specific Questions About Inclusions

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IT

Free IT Report

What You Should Expect To Pay For IT Support For Your Small Business (And How To Get Exactly What You Need Without Unnecessary Extras, Hidden Fees And Bloated Contracts)