Proactive Services
Your IT Partner, Not Just a Provider.
We understand why your critical business services are so important to your daily operations. Our program is based on network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business. Our proactive approach can prevent many network failures from ever happening. Combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.
Program Features
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24×7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally
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Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security
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Monthly account management dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you
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Security Management uses properly designed and implemented security solutions to keep your business protected
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Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimize performance and minimize security risk
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Network Operations Center: Our NOC team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure
Program Elements
Layered Approach
Proactive Server
24×7 Advanced Performance Monitoring
Key Application Maintenance
Microsoft and 3rd Party Patch Management
Scheduled Preventative Maintenance
Proactive Workstation
Microsoft and 3rd Party Patch Management
Scheduled Preventative Maintenance
Availability Monitoring
Proactive Backup
Backup Deployment and Configuration
Backup Performance Monitoring
Data backup offsite to secure and compliant facilities
Scheduled Backup Jobs
Proactive Support
Quarterly Network Health Review
Business planning and strategy consulting
Proactive Security
Anti-Virus Monitoring and Management
Perimeter level mail Monitoring and Management
Proactive Network
Router/Switch/Firewall Performance Monitoring
Ongoing core network preventative maintenance