Proactive Services

 

Your IT Partner, Not Just a Provider.
We understand why your critical business services are so important to your daily operations. Our program is based on network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business. Our proactive approach can prevent many network failures from ever happening. Combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

Program Features

  • 24×7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally
  • Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security
  • Monthly account management dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you
  • Security Management uses properly designed and implemented security solutions to keep your business protected
  • Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimize performance and minimize security risk
  • Network Operations Center: Our NOC team is available to assist with all your support needs, delivering support remotely and actively monitoring your systems for critical failure

Program Elements

Layered Approach

Proactive Server

24×7 Advanced Performance Monitoring

Key Application Maintenance

Microsoft and 3rd Party Patch Management

Scheduled Preventative Maintenance

Proactive Workstation

Microsoft and 3rd Party Patch Management

Scheduled Preventative Maintenance

Availability Monitoring

Proactive Backup

Backup Deployment and Configuration

Backup Performance Monitoring

Data backup offsite to secure and compliant facilities

Scheduled Backup Jobs

Proactive Support

Quarterly Network Health Review

Business planning and strategy consulting

Proactive Security

Anti-Virus Monitoring and Management

Perimeter level mail Monitoring and Management

Proactive Network

Router/Switch/Firewall Performance Monitoring

Ongoing core network preventative maintenance