Warranty & Extended Warranty Services
24×7 coverage for your essential technology infrastructure.
Global Elite™ coverage is designed to dramatically reduce risk associated with running out-of-warranty equipment in your business. Ensure that your business can continue to operate in the event of a catastrophic system failure.
- 24×7 service desk with immediate parts dispatch
- 11,000+ customers, 300,000+ parts, 160+ warehouses globally, 1,000+ employees
- 4-hour on-site support in Australia, New Zealand, Canada, the USA, and the UK
Global Elite™ Benefits:
Our service plans are designed to provide comprehensive support for your business.
- Broad Coverage and Comprehensive coverage across all major vendors
- Mitigate risks associated with out of warranty hardware
- Increase useful life of fully functional equipmentCost Savings
- 30-50% reduction in costs despite enhanced service level
- Instant, automated activation of coverage
- Simplified co-termination of coverage, even across multiple vendors
- World-Class Service
- Instant, 24×7 phone + email support with US-based help desk
- Trusted by the world’s leading enterprises
- 4-hour on-site service (where available)
Two service levels available:
- Global Elite™ Express for fast on-site service in 4 hours
- Global Elite™ Standard for economical next business day service
All service level agreements include: 24×7 Help desk support with average answer time of 12 seconds 24×7 Immediate access to highly knowledgeable technicians. All parts and labor included.