Warranty & Extended Warranty Services

 

24×7 coverage for your essential technology infrastructure.
Global Elite™ coverage is designed to dramatically reduce risk associated with running out-of-warranty equipment in your business. Ensure that your business can continue to operate in the event of a catastrophic system failure.

Service Details:

  • 24×7 service desk with immediate parts dispatch
  • 11,000+ customers, 300,000+ parts, 160+ warehouses globally, 1,000+ employees
  • 4-hour on-site support in Australia, New Zealand, Canada, the USA, and the UK

Global Elite™ Benefits:

Our service plans are designed to provide comprehensive support for your business.

  • Broad Coverage and Comprehensive coverage across all major vendors
  • Mitigate risks associated with out of warranty hardware
  • Increase useful life of fully functional equipmentCost Savings
  • 30-50% reduction in costs despite enhanced service level
  • Instant, automated activation of coverage
  • Simplified co-termination of coverage, even across multiple vendors
  • World-Class Service
  • Instant, 24×7 phone + email support with US-based help desk
  • Trusted by the world’s leading enterprises
  • 4-hour on-site service (where available)

Two service levels available:

  • Global Elite™ Express for fast on-site service in 4 hours
  • Global Elite™ Standard for economical next business day service

All service level agreements include: 24×7 Help desk support with average answer time of 12 seconds 24×7 Immediate access to highly knowledgeable technicians. All parts and labor included.